The Balanced Scorecard & Project Management

I have just finished reading a book on Project Management titled The Project Management Scorecard: Measuring The Success of Project Management Solutions by Jack J. Philips, Timothy W. Bothell & G. Lynne Snead.

Once we assuage our conscience by calling something a "necessary evil", it begins to look more and more necessary and less and less evil. –Sydney J. Harris, journalist (1917-1986)

The  idea of a scorecard to track management practices, their results and continuous improvement in a closed loop system is not novel to me.

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Returns, Repairs & Videocon!

The EU requires washing machines carry an effi...

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Best estimate of the share of people in develo...

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The weakest link in any Supply Chain is the returns and repairs that any firm handles! This was brought home to me even more emphatically when the washing machine, recently bought from the local appliance store (IMP Electronics), manufactured by Videocon, malfunctioned.

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On Waiting

Ten Propositions On The Psychology Of Waiting

  1. Unoccupied time feels longer than occupied time.
  2. Pre- and post process waits feel longer than in-process waits.
  3. Anxiety makes waits seem longer.
  4. Uncertain waits are longer than certain, finite waits.
  5. Unexplained waits are longer than explained waits.
  6. Unfair waits are longer than equitable waits.
  7. The more valuable the service, the longer people will wait.
  8. Solo waits feel longer than group waits.
  9. Physically uncomfortable waits feel longer than comfortable waits.
  10. Unfamiliar waits feel longer than familiar ones.

Source: Services Marketing – People, Technology, Strategy by Lovelock,Wirtz & Chatterjee.

War is a game that is played with a smile. If you can’t smile, grin. If you can’t grin, keep out of the way till you can.

Winston Churchill


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