Dell Hell IV: The misdiagnosis issue–still no refund….

I just got off the phone with Ms. Rajshree SN of Dell India.

The lady refuses to accede to my demand/request for a refund despite my pointing out that the problem was misdiagnosed.

I was then presented with a wrong advice.

I was also made to wait for almost a week before my machine was repaired.

Is this the Dell experience?

Does this include your CSA telling me, “Just do your job.”

Excuse me, ma’am, do I work for you?

Does that money come out of some trust fund that you have set up for yours truly?

Should a customer not expect courtesy from your front end representatives?

Quote of the Day:
It’s not how much you have that makes people look up to you, it’s who you are.
–Elvis Presley, celebrity singer