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Ever since I have been critical about the use of Hindi in the workplace, I have somehow been misquoted, out of context, misrepresented and misunderstood. My statement was very clear; you speak the client’s language; you use a common language. How did my stand get leaked out? That’s another story!
For some chauvinistic CSRs, it has become a matter of pride to bother me and call me and converse with to me in Hindi. What if I misunderstand your words? Is there any common ground to be had here?
Have a great day!