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The ITIL Service Lifecycle consists of 5 phases:
What is service strategy?
ITIL looks at the 4 Ps of strategy:
Perspective – clear vision & focus
Position – a stance that differentiates us from the competition
Plan – a notion or idea of how the organization should develop its competencies
Pattern – maintaining consistency in decisions and actions
A strategic perspective provides direction. A directionless strategy leads to a rudderless organization. Strategy needs to set a direction, a horizon to cross.
Positioning defines the organization; it is the defining characteristic; you cannot be all things to all people. Positioning narrows focus; it zones in on the factors that set the organization apart.
Positioning is not static and evolves and changes over time.
Strategy as plan focuses on the steps to be taken to implement strategy.
Strategy is the procedures followed that lead to recurring successes.
Service Strategy is about answering hard questions as to what do we specialize in, what are our strategic assets, what are our competencies, what kind of services can we offer, how are we different?
Development and application of service strategy requires constant finessing; service strategy has to be forward looking.
Strategy is the cornerstone of organizational success.
Have a great day!
Source: A Management Guide Service Strategy Based on ITIL V3
Quote of the day:
The most dangerous strategy is to jump a chasm in two leaps. – Benjamin Disraeli
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