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Dell Hell : CSAs treat us like blithering idiots


Dell Inspiron 9300 - tag

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My Dell Inspiron 1720 Laptop first froze and then failed to reboot on the 21st of September, 2011.

On calling Dell Customer Service and running diagnostic tests, I was informed that my system’s motherboard was faulty and would have to be replaced.

I was then asked to renew my warranty since it had lapsed. I did and was charged a sum of Rs. 14, 500 that included the renewal fee and a service incident and parts charge. However, despite repeated calls, I was not attended to by any Dell CSAs nor was there any engineer sent to my residence to service and replace the parts.

Finally, on the 29th of September, 2011, (after posting a couple of uncomplimentary remarks publicly on Facebook), there was a response;an engineer and parts were dispatched.

The engineer (Mayuresh of Wipro),  discovered that the problem was with a dust-covered RAM chip; surprisingly the inner one—under the keyboard. 

Mayuresh replaced the RAM.
The other dispatched parts were sent back.
Now, what I’d like to know from Dell is why did it take them almost a week to service my machine?
Also, why a service incident charge, exorbitantly high so much that it covers half the paid sum?
Now, although my laptop was similarly not under warranty once before, I was only charged the warranty charge (the full charge though, not the renewal charge)  for replacing a faulty keyboard.
I have corresponded with Dell Computer Service regarding a partial refund—in vain.
There has been a lackadaiscal response and I am afraid that if I speak to them orally , the conversation will end in a shouting match.

Why did I have to speak to 10 CSAs to get my problem resolved? Do I have to post all grievances publicly to achieve the desired response?

Being A Good Neighbor Is…


Being a good neighbor is…

1> Turning on the television to the same channel your neighbor is watching and yelling out the subtitles as loudly as possible and preferably from the direction of the television set. If he’s not zapped by the box, you’ll do the zapping!

2>Make not-so-funny weird, threatening sounds when he/she is seated at the table in front of the PC or laptop ; if he doesn’t make typing errors , you’ll force him/her to!

Quote of the day:
I’m not worried about the bullet with my name on it… just the thousands out there marked ‘Occupant.’ – Unknown

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Managing Your Personal Information Environment


Attributes of people who consider themselves to be highly proficient at managing their own personal information , both at work and at home.

1> They avoided gadgets.

Most find a few key tools and stuck to them. Most are universally conservative in adopting new tools.

Quote of the day:
All is in the hands of man. Therefore wash them often. – Stanislaw J. Lec

2> They limited the no. of separate devices.

Most used just one or two devices.Usually a laptop and a smart phone to manage their information.

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