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My Dell Inspiron 1720 Laptop first froze and then failed to reboot on the 21st of September, 2011.

On calling Dell Customer Service and running diagnostic tests, I was informed that my system’s motherboard was faulty and would have to be replaced.

I was then asked to renew my warranty since it had lapsed. I did and was charged a sum of Rs. 14, 500 that included the renewal fee and a service incident and parts charge. However, despite repeated calls, I was not attended to by any Dell CSAs nor was there any engineer sent to my residence to service and replace the parts.

Finally, on the 29th of September, 2011, (after posting a couple of uncomplimentary remarks publicly on Facebook), there was a response;an engineer and parts were dispatched.

The engineer (Mayuresh of Wipro),  discovered that the problem was with a dust-covered RAM chip; surprisingly the inner one—under the keyboard.