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I took a Turing test and the test won


Example of how the Turing test was done.

Example of how the Turing test was done. (Photo credit: Wikipedia)

 

So if you or I took the Turing test, would we pass? Or fail?

 

Hold that thought. Ever since we fabricated our first computers, we’ve wondered, can they think? Can they be made to think? They are superb at number-crunching, at solving intricate problems, at repetitive tasks, even at keeping appointments in order. But that “smart” phone you’re reading this on—oh yes, it’s a computer—how smart is it? Can it think?

 

Which raises a more fundamental question: what’s meant by “thinking”? Computers can add up a row of figures in a fraction of a second, but is that thinking? Or ask this: if your friend adds up a row of figures swiftly, is she thinking? Her mind is working, but I suspect you’ll baulk at calling that “thinking”. Because there’s something almost trivial about such a task. Surely thinking implies knowledge, understanding, creativity, intelligence. Where are those when you’re adding up numbers?

 

And that gives you an idea of what researchers have focused on, in trying to make computers think as humans do, in the discipline known as artificial intelligence (AI).

 

How will AI researchers know when a computer is thinking? Well, let’s suppose we can get it to act like your pal Kanakadurga does when she’s thinking. In particular, suppose we ask a computer questions we’d ask Kanakadurga, and it gives us answers that are indistinguishable from Kanakadurga’s. Suppose it does so consistently. “Wow,” we’d say incredulously, “it’s thinking!”

 

 

Continue reading on LiveMint.com…

 

 

Dell Hell III: The nonsense continues?


At long last, I received a phone call from a Dell representative, Ms. Rajeshwari SN, a Senior Support Resolver.

I re-narrated my complaint and was told that she would take up the refund issue with her supervisor.

That was yesterday evening , a little past 5 p.m.

I have not heard from them since.

Pasted below are the transcripts of e-mail conversations prior to the phone call:

___________________________________________________________________

Linus Fernandes to Rajeshwari_SN

show details 10 Oct (2 days ago)

Dear Rajeshwari:

Thank you.

You can try the number once more or +91 XXXXXXXXXXX (as listed in your records).
Linus Fernandes
http://linusfernandes.com

Live life as an exclamation, not an explanation!

__________________________________________________________________________

On 10 October 2011 16:42, <Rajeshwari_SN@dell.com> wrote:

Dear Mr. Linus Fernandes,

Warm Greetings from Dell

We tried reaching you at the below listed number but unable to get through the line as there was no answer from your end.

Phone # XXXXXXXX

Time of call: 04:39 PM

Please provide an alternate phone number and the best time to reach you.

I am looking forward to a response from you at the earliest.

Regards,

Rajeshwari SN

Senior Support Resolver

Dell | Consumer, Small and Medium Business

______________________________________________________________________________

Live life as an exclamation, not an explanation!

Dell Hell : CSAs treat us like blithering idiots


Dell Inspiron 9300 - tag

I

My Dell Inspiron 1720 Laptop first froze and then failed to reboot on the 21st of September, 2011.

On calling Dell Customer Service and running diagnostic tests, I was informed that my system’s motherboard was faulty and would have to be replaced.

I was then asked to renew my warranty since it had lapsed. I did and was charged a sum of Rs. 14, 500 that included the renewal fee and a service incident and parts charge. However, despite repeated calls, I was not attended to by any Dell CSAs nor was there any engineer sent to my residence to service and replace the parts.

Finally, on the 29th of September, 2011, (after posting a couple of uncomplimentary remarks publicly on Facebook), there was a response;an engineer and parts were dispatched.

The engineer (Mayuresh of Wipro),  discovered that the problem was with a dust-covered RAM chip; surprisingly the inner one—under the keyboard. 

Mayuresh replaced the RAM.
The other dispatched parts were sent back.
Now, what I’d like to know from Dell is why did it take them almost a week to service my machine?
Also, why a service incident charge, exorbitantly high so much that it covers half the paid sum?
Now, although my laptop was similarly not under warranty once before, I was only charged the warranty charge (the full charge though, not the renewal charge)  for replacing a faulty keyboard.
I have corresponded with Dell Computer Service regarding a partial refund—in vain.
There has been a lackadaiscal response and I am afraid that if I speak to them orally , the conversation will end in a shouting match.

Why did I have to speak to 10 CSAs to get my problem resolved? Do I have to post all grievances publicly to achieve the desired response?

Web-services, SOA, BPM & Cloud Computing – XI


Business Process Reengineering Cycle

Image via Wikipedia

The term Business Process Management (BPM) has been buzzing around for quite a while.

What exactly is BPM?

Is it solely about technology?

Or is it more than that?

Yes, BPM is in vogue because the technology to model processes, simulate them, improve them, and maybe even improvise is available in a huge way.

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Gosling Unleashes on NET, IBM, Oracle & Others (Interview Quotes) – TheServerSide.com


Gosling Unleashes on NET, IBM, Oracle & Others (Interview Quotes) – TheServerSide.com.

James Gosling sat down and did a realy casual, off the cuff interview with the guys at basementcoders.com. You can head over to thier site to download the entire interview. We’ll have the transcript of the whole thing up post-haste. But if you don’t have the time to listen to the entire hour long interview, here are a few quotable gems that will tie you over until the complete transcript is up on TheServerSide.com:

A Few Quotes from the James Gosling Interview

Gosling on Oracle’s commitment to the Java Foundation (22:56): “I don’t know how to say it other than to say they were lying, duplicitous shits…Oracle is kind of a funny company because they take glory in that. They have no issues with being categorized that way. Some of their PR people might get a little uncomfortable with it, but up at the top, they deeply, deeply don’t give a shit.”

Gosling on IBM: “They’d do anything they can to screw Sun over. I mean, they didn’t name Eclipse casually. “

Gosling on .NET (29:30): “Microsoft .NET just smears over a huge pile of Sun patents. When they did the .NET design, they basically cut and pasted from the Java spec…They exercised essentially no creativity when coming up with .NET”

Gosling on the sale of Sun to Oracle, as opposed to IBM or Google, etc): “Sun’s board was controlled by an extremely small number of institutional investors, and so it was really those institutional investors who were driving everything. The sale had nothing to do with the business or what would be good for the employees or any of that. It was totally a bunch of investment banks needing liquidity now. And they were looking for the best terms with the most certainty.”

Gosling on Oracle’s motivations (24:15): “With Oracle is doesn’t have to make sense. It just has to make money. It’s kinda the only game that there is.”

Gosling on the iPad (13:20):  “We built this really neat little handheld in 1992. It was extrodinarily cool for its day. It had an LCD touchscreen. It had a fairly wicked processor on it. It had a very early version of 802.11. Some of the engineers that had built that phone were deeply involved in the iPad. So in an odd sorta twist of fate, the iPad is kind of an evolution of it.”

Gosling on getting The Order of Canada (at 9:00) : “If only Canada were Britian, I’d be Sir James. But Canada doesn’t do the ‘Sir’ thing, so I escaped that particular indignity.”

Basementcoders.com – The Interview with James Gosling

Now that is architecture – IASA – Blogs/News


Alex Stanhope, Technology Strategy Board

Alex Stanhope, Technology Strategy Board (Photo credit: Creative Industries KTN)

Like everybody, from time to time, we order pizza for a friday night movie. We were in the habit of ordering from pizza hut because my wife likes the crust and I like the chicken wings. But one night we decided to try something new. Yes I am aware that going to another major pizza chain does not constitute ‘new’ per se. Anyway we got on the dominos website. As we were ordering we were reasonably impressed with the pizza ordering features which were easy to use and clear. There were a lot of cool gizmos and having created dozens of online stores in my career I was impressed with things like the upsell capability and the coupon integration (those are tremendously hard to keep track of and current).And while all of that was a reasonable sound and good technology strategy, it wasnt until we got to the order status component that the Domino’s architects really hit it out of the park. Take a look.

 

IASA – Blogs/News

 

Blogged with the Flock Browser

 

Generic Maturity Model


Characteristics of the Maturity levels

Image via Wikipedia

0 Non-existent—Complete lack of any recognizable processes. The enterprise has not even recognized that there is an issue to be addressed.
1 Initial/Ad Hoc—There is evidence that the enterprise has recognized that the issues exist and need to be addressed. There are, however, no
standardized processes; instead, there are ad hoc approaches that tend to be applied on an individual or case-by-case basis. The overall approach to
management is disorganized.

Quote of the day:
Reality is nothing but a collective hunch. – Jane Wagner

(more…)

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