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ITIL – Service Strategy

Image via Wikipedia The ITIL Service Lifecycle consists of 5 phases: The first of which is Service Strategy i.e. the process of designing, developing and implementing service management as a strategic resource. The Service Strategy is at the core of

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Posted in architecture, Enterprise Architecture, ITIL, Management, software, Software Architecture, technology, Thought

Web Services, SOA, BPM, and Cloud Computing – VIII

Image via Wikipedia A series on cloud computing would not be complete without a post on virtualization. Now, what is virtualization? A definition of the term virtualization would go as follows: Virtualization is technology thatallows application workloads to bemanaged independent

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Posted in architecture, cloud computing, Enterprise Architecture, Innovation, IT, ITIL, Management, Professional, SAAS, software, Software Architecture, technology

ITIL – Next!

From ITIL v2 to v3 – where to start?   Read more here>>> Have a great day!

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Posted in architecture, Enterprise Architecture, ITIL, Management, technology

Time to fix vs. Availability SLO

An interesting look at Service Level Agreements (SLAs). Have a good day! Related articles by Zemanta Developing SLAs that Drive Organizational Success (slideshare.net)

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Posted in Enterprise Architecture, IT, ITIL, Management, Professional, Thought
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