Dell Hell V: The emails continue…


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Despite numerous attempts, Dell refuse to refund me the overcharged amount.

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dear rajeshwari,
there is no way i am taking this complaint back.
your explanation and actions are unacceptable.
the memory chip should cost approx. rs. 1000/- in the open market. there is an overcharge of rs. 5000 to 6000 in the service charge.
also, there is the issue of less than prompt service coupled with extreme discourtesy from your staff.
your communication to me does not contain even a hint of an apology.
am i understood?
On Tue, 18 Oct 2011 17:35 IST Rajeshwari_SN@Dell.com wrote:
>Dear Mr.Linus Fernandes,
>
>This e-mail is with reference to our last conversation regarding Dell service tag B266S1S. As discussed and suggested, we regret to inform you that we wouldn’t be able to process a refund for the warranty extension as the system was already serviced. Also to keep you updated that we haven’t charged any additional for the motherboard which was never replaced on the system.
>
>Please feel free to contact me for any questions or clarifications on this.
>
>Regards,
>Rajeshwari SN
>Senior Support Resolver
>Dell | Consumer, Small and Medium Business
>
>From: Linus Fernandes
>Sent: Tuesday, October 18, 2011 5:28 PM
>To: SN, Rajeshwari
>Subject: Re: Out of Office: Dell system Service Tag B266S1S
>
>Rajeshwari:
>
>FYI:
>Consumer Complaint filed at: http://www.consumercourtforum.in/f43/dell-india-pvt-limited-51076/
>Linus Fernandes
>
>http://linusfernandes.com
>
>Live life as an exclamation, not an explanation!
>
>
>On 17 October 2011 07:01, Linus Fernandes  wrote:
>Dear Rajeshwari:
>Another point. I am not a small or home business. Merely an individual. Kindly get that across.
>Linus Fernandes
>
>http://linusfernandes.com
>
>Live life as an exclamation, not an explanation!
>
>
>On 14 October 2011 15:14, <Rajeshwari_SN@dell.com<mailto:Rajeshwari_SN@dell.com>> wrote:
>Hi,
>
>Thank you for your email.
>
>I will be out of the office during the week ends and have  limited  access to emails.
>I shall respond  to your request once I resume work on Monday.
>
>Wishing you a nice week end!
>
>Best Regards,
>Rajeshwari S N
>Senior Support Resolver
>Dell| Consumer, Small and Medium Business
>Toll Free – 1-800-425-8045
>
>