At long last, I received a phone call from a Dell representative, Ms. Rajeshwari SN, a Senior Support Resolver.

I re-narrated my complaint and was told that she would take up the refund issue with her supervisor.

That was yesterday evening , a little past 5 p.m.

I have not heard from them since.

Pasted below are the transcripts of e-mail conversations prior to the phone call:

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Linus Fernandes to Rajeshwari_SN

show details 10 Oct (2 days ago)

Dear Rajeshwari:

Thank you.

You can try the number once more or +91 XXXXXXXXXXX (as listed in your records).
Linus Fernandes
http://linusfernandes.com

Live life as an exclamation, not an explanation!

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On 10 October 2011 16:42, <Rajeshwari_SN@dell.com> wrote:

Dear Mr. Linus Fernandes,

Warm Greetings from Dell

We tried reaching you at the below listed number but unable to get through the line as there was no answer from your end.

Phone # XXXXXXXX

Time of call: 04:39 PM

Please provide an alternate phone number and the best time to reach you.

I am looking forward to a response from you at the earliest.

Regards,

Rajeshwari SN

Senior Support Resolver

Dell | Consumer, Small and Medium Business

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Live life as an exclamation, not an explanation!